Privacy and data protection

Who is responsible for your data

Vesta Hull Suites Ltd is the data controller for this guest portal.

Information we use

We use the minimum booking information needed to identify your stay and show the correct property guide. This includes your first name, property, arrival and departure dates, booking identifier and booking status.

Your surname, check in date and the last four digits of your phone number are used to verify your booking. The portal stores a protected one way verification value rather than your surname or phone digits.

Where the information comes from

Your booking information is supplied through Uplisting from the Airbnb reservation managed by Vesta Hull Suites Ltd.

Why we use it

We use this information to provide information and support connected with your accommodation, to protect access to the correct stay and to prevent misuse of the portal. We rely on performance of the accommodation contract and our legitimate interests in providing secure guest support.

How long we keep it

Portal booking records are automatically deleted 30 days after check out. Portal sessions expire when access to the stay ends. Pseudonymous security records of login attempts are kept for up to 30 days. Limited webhook delivery records, which do not contain the full booking payload, are kept for up to 7 days.

Who processes it

Information is processed only as needed by Vesta Hull Suites Ltd and the technology providers used to operate the portal, including Uplisting and the secure hosting services supporting this website. We do not sell guest information.

Security

Your rights

You may ask us for access to your personal information or request correction, deletion, restriction or objection where applicable. Contact us at the email above. You may also complain to the UK Information Commissioner’s Office at ico.org.uk.